WELCOME TO MARSHFIELD UTILITIES!
Marshfield Utilities is your local consumer-owned utility located at 2000 S Central Ave. in Marshfield. Please review the information below. Please call us at +1 (715) 387-1195 or come to our office at 2000 S Central Avenue if you have any questions or need additional information.
Our office hours are 7am to 4pm Monday through Friday.
Your bill will be mailed on either the 15th of each month (due on the 1st of the following month) or the last business day of the month (due on the 16th of the following month), depending on your location. Marshfield Utilities provides electric and water services, and billing services for the wastewater utility. These services will be billed on one bill. We will mail you a bill each month. Rates for the wastewater utility can be found on the City of Marshfield’s website, www.ci.marshfield.wi.us – see the section for the wastewater utility.
For security purposes, we will ask for the last 4 digits of your social security number before we can discuss information on your account. If you are the only one listed on your account, we can only provide information to you. If you would like to add a spouse, roommate, or a relative on your account so that we can discuss information with them, please call us or come to our office to request this. We will need their social security number, so that we can verify their identity before discussing information on your account with them.
Prompt Payment of Bills
A charge of 1 percent per month will be added to bills not paid within 20 days from the date of issuance. The late payment charge shall be applied to the total unpaid balance for electric, water and sewer utility service, including unpaid late charges.
Wisconsin Sales Tax
Electricity for residential use that is billed during the months of November, December, January, February, March, and April are exempt from Wisconsin Sales Tax. Electricity for use in farming is exempt year round. Any exemption other than residential use will require a sales tax exemption form to be completed.
Budget Payment Plan
To manage high winter or summer electric bills, we offer a budget plan. This allows your bills to be based on estimated annual use. Every 6 months your budget amount is reviewed to reflect your actual usage. At the end of the budget year, your bill is adjusted to correct overbilling or underbilling. These plans are available to residential customers for electric, water, and sewer services.
Reconnection of Service
If your electricity is disconnected due to non-payment on your account, we can reconnect your service between the hours of 7am and 3pm, Monday through Friday, except for holidays. Any requests for reconnection after 3pm will be scheduled for the following business day. There is a fee of $40 for reconnecting the electric service. If you do get disconnected, we will require that a deposit be paid, unless your income is below the deposit guidelines.
Loss of Electric Power
Although we try to provide uninterrupted electrical service, circumstances beyond our control can cause electrical power failures.
It is important for the utility to be informed when electrical service is interrupted. Please call us (+1 (715) 387-1195 during office hours, or +1 (715) 384-8515 after hours) if you feel it is the utility’s system problem or have questions when outages do occur.
You may be able to save time if first you try to determine the cause. Answers to the following questions will aid us in determining the cause of the interruption:
- Is there no power or partial power?
- Do neighbors have full power, partial power, or no power?
- Have circuit breakers/fuses been checked? Sometimes, meter sockets or pedestals may also contain breakers. Turn breaker off and then on to reset, or replace blown fuse.
- Was there a loud noise outside? A transformer fuse may have blown.
- Is there arcing or sparking on the wires?
- Had lights been flickering before going out?
- Is there a wire or wires broken on the utility’s system? Stay away from broken or down wires.
Your help in providing us with the details will aid us in restoring electrical service quickly.
Electric and Water Meters
We are completing the final phase of changing electric & water meters to enable the meters to be read remotely. To find out more about these AMI meters and the Smart Grid, click HERE.
Your Rights as a Marshfield Utilities Customer
Find out more about your rights by clicking HERE.